Frequently Asked Questions

Ask Jeeves strives to be the most intuitive, relevant & personalised search destination on the web. Learn how to get more out of our search technology, features & more.

Frequently Asked Questions

How do I make Ask Jeeves my homepage?
What if I have more questions or want to send an e-mail to Ask Jeeves?
What if I did not get an answer to the e-mail I sent to Ask Jeeves?
How do I clear the text box that shows the previous questions I've asked?
How do I make Ask Jeeves my default search engine?
How do I change my default search engine?
How do I change my Adult search results preferences?
Where can I read about Ask Jeeves's crawler/spidering policies?

How do I make Ask Jeeves my homepage?

All browsers are slightly different, and the instruction can be different depending on the version of browsers you have. Below is general instruction to set Ask Jeeves your homepage.

Microsoft Internet Explorer 5.0 and above:
1. Go to the "Tools" menu and choose "Internet Options"
2. Select the "General" tab
3. Enter "http://uk.ask.com/" into the space for "Address:"
4. Click "OK"

Mozilla Firefox 2.0 and above:
1. Go to the "Tools" menu and choose "Options"
2. Select the "Main" tab
3. Enter "http://uk.ask.com/" into the space for "Home Page:"
4. Click "OK"

Netscape Navigator or Communicator:
1. Go to the "Edit" menu and choose "Preferences"
2. Select the "Navigator" on the left
3. Enter "http://uk.ask.com/" into the space for "Location:"
4. Click "OK"

Safari:
1. Go to "Safari" and choose "Preferences"
2. Select the "General" tab on the left
3. Enter "http://uk.ask.com/" into the Home page text field
4. Click "OK"

Opera:
1. Go to "Tools" and select "Options"
2. Select the "Start with homepage" in the Startup box
3. Enter "http://uk.ask.com/" into the text field
4. Click "OK"

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What if I have more questions or want to send an e-mail to Ask Jeeves?

If you can't find an answer in the Search Tips or FAQ's section of "Help," you can contact us through the Customer Service feedback and Help Center.

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What if I did not get an answer to the e-mail I sent to Ask Jeeves?

We do our best to answer every e-mail we receive. If an e-mail is returned as undeliverable, we have no way of contacting you. So please, make sure you can receive e-mail and contact us again. We don't respond to spam or e-mail containing profanity. If you're using AOL, make sure that your e-mail preferences are set to receive e-mail from Ask Jeeves. Go to the Mail Center menu and choose Mail Controls to make sure your settings don't allow e-mail only from certain domains.

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How do I clear the text box that shows the previous questions I've asked?

For Internet Explorer 5.0: Choose Internet Options from the Tools menu. Click on the Content tab and look at where it says "Personal Information." Click on the "Autocomplete" button and make sure that the box called "Forms" is not checked. Click on "OK."

For Mozilla Firefox: Choose Options from the Tools menu. Click on the Privacy tab and choose "Saved Form Information." Click on the "Clear" button and make sure that the "Save Information..." box is not checked. Click on "OK."

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How do I make Ask Jeeves my default search engine?

To make Ask Jeeves your default search engine if you are using Internet Explorer 5 or higher, please do the following: 1. Click the "Search" button on your IE toolbar 2. Click the "Customise" in the search window on the left-hand side of your screen 3. Click "Autosearch" settings located at the bottom of the window 4. Select Ask Jeeves from the search engine drop down menu and click "OK" 5. Click the "OK" button to reset your settings and close the "Customise" search window

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How do I change my default search engine?

If you are using Internet Explorer 5 or higher, please do the following: 1. Click the "Search" button on your IE toolbar 2. Click the "Customise" in the search window on the left-hand side of your screen 3. Click "Autosearch" settings located at the bottom of the window 4. Select the desired search engine from the search engine drop down menu and click "OK" 5. Click the "OK" button to reset your settings and close the "Customise" search window

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How do I change my Adult search results preferences?

You can change your Adult search results preferences by visiting our Update Adult Search Preferences page.

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Where can I read about Ask Jeeves's crawler/spidering policies?

Ask Jeeves's web crawler has its own FAQ.

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